ActiveMedia (Thailand) provides clients with a broad range of services that include but not limited to support, maintenance and consultation services. We offer 365 days priority Technical Support with free of charge. With our Standard Support for every product.

Call Center
Complimentary technical support for every product! If you are experiencing our product, including ESET, Open Xchange, WatchGuard, etc, we are ready to assist in local language. Technical support is available for you 365 days during: MON – FRI 08.30 – 22.00 and SAT – SUN 10.00 – 19.00. with free of charge, resolve the most common issues, and assure your products are up-to-date and actively protecting what you value. Moreover, you can sent an E-mail to us for any further question everytime you need via  This e-mail address is being protected from spambots. You need JavaScript enabled to view it 24 hours, we will reply your answer as soon as possible. Call Center: 02-683-5100

Call Support
ActiveMedia team will regulary follow up with customers to assure that our satisfaction in terms of support and licensing.

ActiveMedia Live chat
One of the most reactive support service which our support team can be response to you via Live chat system, You can login and connect to the support team by entering support website support.activemedia.co.th , Then click Live chat Icon. This support type can be answer you question directly with free of charge.

Remote Service
Advanced services for our customers who have sophisticate problem. With this technology, our technical support will help you directly to connect to your computer via internet and solve the problem in your computer without and interupt to other data. This technology can provide you the cost and time saving. Moreover, we can make sure that your problem will be solve and make you feel comfortable. 

Support ticket system
We usually use this system to Manage, organize and archive all your support requests and responses in one place while providing you with accountability and responsiveness. Moreover, customer can recieve the e-mail which will be include the problem solving solution which we provide to you via your e-maill, to make sure that you will not face the same problem again. 

Knowledge Base
Knowledge based are the tools working by provide various knowledge representation techniques, the basic advantages offered by documentation of knowledge, intelligent decision support, self learning, reasoning and explanation.
We organized the knowledge base into different categories which can make you comfortable to choose. You can search the entire knowledgebase by entering our support website support.activemedia.co.th

Trouble shooter
Troubleshooters allow you to follow a series of questions to find a specific, frequenly ask question and answer. You can choose the category that is related to your area of interest in order to learn how to fix specific problems, perform important procedures, and read useful overviews. You can find out the effective information by visit support.activemedia.co.th

Free Download Latest Fix Tool
According to our lab research, we create the Fix Tools which came from our research team and development to find out the tools that can make you easy to solve the virus problem. This tool can be run to resolve the problem directly to the specific virus signature and will be keep update the latest fix tools for you consequencly, you can download for free at www.eset.co.th